The information page is meant as a guide to explain the usage of the shop.
* Your Account
* Privacy & Security
You can create a new customer if the shop is open for Business-2-Consumer Customer's.
Click 'New Account' in the menu bar (Alternatively you can click
here). Fill out the required data to make yourself a customer of the shop.
You have to sign in before you can place an order. If you are not already a customer
of the shop, please see the 'New Customer' section. Signing in is done by entering
user id and password. You can browse the shop without being signed in.
Placing Your First Order
To place an order you must first find items and add these to your order pad. Please
see more in the sections 'Finding Items' and 'Adding Items to your Order Pad'. Go
to the order pad and click 'Purchase'. Hereafter you need to set the shipping information.
Enter shipping details and shipping/handling method. (Read more in the section on
shipping). Proceed to the next step. Here you must specify the payment method that
you want to use. You can select to pay by cash on delivery (COD) or by Credit Card.
To find the item that you are looking for, you can either browse the catalog or
you can search for it using the search functionality. Browse the catalog
here. Search for items here.
Adding Items to Your Order Pad
You can put items in the basket by browsing the catalog for the items that you are
interested in. Click 'Add to order pad' when you have found the item you want. Do
so for all the items that you want. Please see the ‘Finding Items’ section for details
on how to find the item that you are looking for. After you have clicked 'Add to
order pad', it is possible for you to see the item(s) in the order pad.
Proceed to Checkout
Looking at the order pad you decide that you have all the items that you need. Therefore
you will need to place the order in the shop. This is done by clicking 'Purchase'.
(Either click the button on the order pad or click the link in the menu.)
If the shop is only available for B2B customers, it is not possible to sign up as
a new customer. You will have to be set-up in the back-end system for the shop.
When you are a B2B user you will also have access to detailed customer ledger information.
Enter a Shipping Address
When creating an order you are given the option to specify a shipping address. Fill
out this information to get the goods (items) shipped to the address, you specify.
This is the first step in the purchase/checkout.
Select a Shipping/Handling Method
Shipping and handling can be done by various providers of transportation services.
You can use e.g. UPS or standard postal services. Choose a shipping and handling
provider. See information on the providers here.
Some providers only takes care of the shipping where as the handling is taken care
of by the shop administration.
Select a Method of Payment
After entering the shipping information you will be presented with an option to
choose a payment method. The payment methods supported by the shop are either cash
on delivery (COD) or credit cards. If you choose to pay by credit card you will
be asked to enter credit card details. For most payment providers this is a page
on their web site. You must make sure that you can see the lock in the browser window.
This ensures that the information entered is encrypted.
Review and Submit Your Order
On the page where you select the payment method you are also presented with the
final order. You can see details on shipping and handling costs and you can make
sure that everything is as you have requested. If you proceed you have agreed on
the order details. You will receive an email upon order completion.
Tracking Your Order
It is possible to view the order that you have send. The information is available
via the ‘Account’ menu. It is required that you can remember your login to see your
previous order(s). Also the shop has a function where you can re-find any previous
orders by entering your email address and phone number. Alternatively it is possible
to look for the order, if you can remember your order number.
Freight is handled by the shipping provider. Please see above for more details.
Some of our items have more variants. Remember to choose the correct variant for
your needs. All our DVD’s are available in various region codes – find your region
* Region 0 – Free (no region check)
* Region 1 - USA, Canada
* Region 2 - Europe, Middle East, Japan, South Africa
* Region 3 - South Korea, Taiwan, Hong Kong, Asia
* Region 4 - Australia, New Zealand, Latin America
* Region 5 - Russia, Indian Continent, Africa
* Region 6 - China
In our shop you can use almost all available credit cards. We handle your credit
card with confidentiality and we never store our customers’ credit card information.
Our payment provider hosts the form where you enter your credit card details and
therefore we never see your credit card information. We do this to ensure your security.
Our shop only stores transaction data needed for us to make the withdrawal from
your account when shipping the product to you. Note: please see the home page of
the shop for a list of supported credit cards or click
COD (Cash On Delivery)
As an extra service we accept that you pay cash on delivery for the goods you have
ordered. Since this is more time consuming for our delivery, a COD charge will be
added to the order. This is tightly integrated with the Shipping provider, which
you choose and therefore this is included in the price, when choosing a service
The shop uses rounded figures on the web site for layout purposes only. In all calculations
the full numbers of decimals are used to calculate the exact amount.
You can view the orders that you have placed in the shop. We send you an email for
every step your order takes in our financial system. For detailed tracking of the
shipment some of our shipping providers use an advanced tracking system of the delivery.
This information will be included in the mail send to you if it applies to your
We handle all information that you enter as confidential information. We never sell
or give out any data that you provide. Information that you enter is only used by
us to identify you as a user of our shop and for making your experience in the shop
The shop supports a number of site languages. The language is related to your login.
Every time you sign in to the shop, you will get the language you have chosen.
The shop uses multiple currencies and therefore you have the possibility to trade
using you local currency. Our shop uses DKK as the internal currency. Therefore
your price is dependent on the current currency exchange rate if you choose a different
If you want to change your password you can do so. It is recommended, that you change
your password once in a while. Also remember to make your password safe. Avoid using
your login as password, don't use blank passwords and further more you shouldn't
use words that are in a dictionary or words that are easily related to you. You
can change your password here.
If you are a Business-2-Business customer in our shop then we support that you can
see your ledger entries. Enter the ledger entries via the account menu or click
If you have forgotten your password we have a service, that creates a new password
for you and send it to the email address, which you have specified along with your
user account information. Click here to get a new
All products are delivered to you by a shipping provider, i.e. UPS, Post Danmark
or US Postal. Delivery is paid by the customer. If an order is to be shipped abroad
exact costs of delivery will be agreed upon directly with the customer. Delivery
normally takes place with-in 5 business days. If the delivery is delayed, you will
be notified by email.
You have the possibility to enter a shipping address, which is different from the
billing address. The bill is send to you and the product(s) including a packaging
list will be send to the shipping address.
Whenever an item for your order is in stock it will be reserved for your order.
If not all items are ready to ship (i.e. out of stock or waiting for assembly) we
will send the items in stock to you. You will then receive the remaining items as
they become available. If you want all items send together, please specify so in
the comment line on the order pad.
You have 14 days to regret your order. If you regret please return the goods to
the shop (address details at the bottom of the page). You must pay postage yourself.
When returning items they must be in the same condition as when you received the
If you choose to return item(s) you will get a refund after we have received the
item(s) and have ensured that the item(s) are as it/they should be. The refund will
be deposited in to your bank account, so please remember to write your bank account
details. You can get a refund up until one year after you have bought the items.
After that you can make no objections to your order.
All complaints are handled as quickly as possible. When we receive a complaint about
one or more items we will decide whether the item will be repaired, exchanged or
whether the customer will be given a price reduction. We will take care of and pay
the postal costs when there are errors in our products.
Packing and Sending
It is your responsibility that all items returned to us are packed safely.
Privacy & Security
What do we Guarantee?
We guarantee that you will always be given the best treatment when shopping in our
shop. We want satisfied customers and we see satisfaction as a deed. We will never
send you any spam mails offering products that you have not requested. All the information
that you give us will be handled strictly confidential. You can always contact us
using postal service, email or phone. We will get back to you as soon as possible
when sending us mail or email.
We register your name, address and order(s) in our financial system. This information
is not given to third parties but they are stored for 5 years for financial reasons.
Please see further details in the section on your user account.
All online payments happen via a secure server where all information across the
Internet is being encrypted. If you choose to use postal/shipping services an extra
cost will be applied to your order pad. You can see this cost before accepting the
order. The various Credit Cards you can use in the shop have a fee.
* Dankort: $1.
* Visa: $10.
* Euro card: $10.
* Diners Club: $15.
User behavior log
Cookies are used to give you the unique experiences in the shop as the cookie remember
who you are while being logged in. When you log out the cookie will be deleted.
In order to improve and make the shop more useful in the future, we might save information
on how the shop is being used. The behaviors are collected in our data warehouse
and are analyzed for extending user services.
ExpandIT Solutions a/s
All rights for the shop belong to ExpandIT Solutions a/s. All products listed on
our site are listed with our vendors’ approval. Any copying or reproduction of the
shop or any of its contents is illegal and are protected by international laws.
ExpandIT Internet Shop 4.1
Phone: +45 45 17 86 00
Fax: +45 45 17 86 01
Public id: 21389781
The internet shop is only closed shortly when we are updating items in our catalog.
The physical store and our phones are open:
Monday – Friday: 9:00 - 16:00
Saturday and Sunday: Closed.
Links to our service providers
Links to further information